What should I do if I receive the wrong item?
Receiving the wrong item can be disappointing, but Food Prepped is here to help resolve such issues promptly and efficiently. If you find that the item you received does not match your order:
- Contact the Seller: The fastest way to resolve an issue with an incorrect item is to directly contact the seller via the Food Prepped platform. They can provide specific instructions on how to proceed with a return or exchange.
- Review the Return Policy: Before sending the item back, review the seller’s return policy on Food Prepped, which can be found on the product page or seller’s store page. This policy will outline the steps for returning an item and any deadlines you need to be aware of.
- Arrange for Return or Replacement: Follow the seller’s instructions to return the incorrect item and arrange for a replacement or refund. Ensure you keep any proof of postage or return documentation until the issue is fully resolved.
- Contact Food Prepped Support: If you encounter any difficulties resolving the issue with the seller, or if the seller is unresponsive, please reach out to Food Prepped’s customer support. Our team will assist you further to ensure a satisfactory resolution.
Food Prepped aims to ensure a positive shopping experience for all users, and we’re committed to helping you resolve any issues that arise with your order.