Cancellation Policy
Sometimes a member may need to cancel a transaction. Only a seller can cancel a Food Prepped order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages. This Cancellation Policy details criteria for a seamless user experience for both seller and buyer.
A seller may cancel a transaction following these circumstances:
- The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or cancelled payment.)
- Both the buyer and seller agree to cancel the transaction before dispatch, and the seller has issued the buyer a full refund.
- The seller has opted to refuse service to the buyer, and if the buyer has already paid, the seller has fully reimbursed the buyer with a full refund, including postage.
- The buyer did not receive the item(s) ordered, although the seller has produced proof of shipping, and the seller has issued a refund for the item. (Refunding postage is optional, unless the buyer paid with Food Prepped Payments, in which case you’ll need to refund in full.)
- The buyer and seller are in agreement that the buyer could return the item to the seller for a refund. The seller has received the returned item and has reimbursed the buyer with a refund for the items value. (Refunding postage is optional, unless the buyer paid with Food Prepped Payments, in which case you’ll need to refund in full.)
All cancellations must follow these policies:
- The order meets one of the above criteria.
- The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
- The seller refunds the buyer in full, except as described above.
- The cancellation meets all of Food Prepped’s policies, including our Anti-Discrimination Policy.
For more information on how to cancel an order, please see this Help article.
Last updated on 04 Dec 2023