How does Food Prepped handle disputes between buyers and sellers?

Food Prepped takes a proactive and fair approach to handling disputes between buyers and sellers to ensure a resolution that respects both parties’ interests. Here’s how disputes are managed:

1. Initial Contact: We encourage buyers and sellers to try and resolve any issues directly through open and respectful communication. Most disputes can be resolved this way, with both parties reaching a satisfactory agreement.
2. Mediation: If direct communication does not resolve the issue, either party can contact Food Prepped’s support team for assistance. Our team will act as a mediator to understand the problem, review any transactions, and suggest a fair resolution based on our policies and the specifics of the case.
3. Resolution: We aim to resolve disputes efficiently, ensuring minimal disruption to both buyers and sellers. This may involve refunding the buyer, returning the product to the seller, or other appropriate actions as deemed necessary by the circumstances and our terms of service.

Food Prepped is committed to maintaining a safe and trustworthy marketplace, and our dispute resolution process is designed with this commitment in mind.